Doreta™ - Turmeric Kojic Acid Pads

How Long Does Shipping Take?

Shipping times vary depending on your location and the product. Here's a general overview:

• Domestic Orders: Shipping typically takes between 7-15 business days.
• International Orders: Shipping may take anywhere from 14-30 business days, depending on your country.

Please note, shipping times may vary due to factors like customs processing, weather conditions, or high-demand periods. We’ll keep you updated on the status of your order!

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.

Return Policy

At DORETA, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a simple return process under the following conditions:

1. Return Window

You can request a return within 30 days from the date you receive your order.

2. Eligibility

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• Not on the list of non-returnable items (see exclusions below)

3. How to Return

To initiate a return:

1. Contact us at contact page with your order number and reason for return.
2. We will guide you through the return process and provide you with return instructions.

4. Refunds

Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

5. Non-Returnable Items

Some items are not eligible for return, including:

• Personalized or custom-made products
• Clearance or sale items
• Gift cards

6. Return Shipping

• Customers are responsible for return shipping costs, except in cases where the item is defective or damaged upon arrival.
• Please ensure the returned item is properly packaged to avoid damage during return shipping.

7. Exchanges

We currently do not offer exchanges. If you'd like a different size or color, please return the original item and place a new order.

Need Assistance?

If you have any questions or need further assistance with your return, feel free to contact us at our contact page.